WebEx Productivity Tools
Define the sign in experience for Window & Mac desktop application
ROLE: LEAD DESIGNER
LAUNCHED
Overview
Almost like a decade, there was no sign in mechanism for WebEx Productivity Tools. The only way to authorize is asking user to provide a specific site url and the username and password for that URL after a period of time.
In this project, I identify the issue and enhance the sign in experience for both personal account and enterprise account.
Contribution
Identify the issue
Establish different sign in mechanism for SSO sign in and normal sign in
Help PM and ENG envision the scope and iteration
Highlight
Impact the sign in experience in other product across WebEx
Shifting the scheduler capability from outlook only to all calendar available in market
ROLE: LEAD DESIGNER
LAUNCHED
Overview
The discussion is around should we provide the scheduling capability from calendar to calendar or we can provide the scheduling capability for all calendars.
I arranged a workshop to identify the problem and within the workshop, we came up a better solution for the scheduling mechanism.
Contribution
Identify the issue
Set up the workshop for product strategy discussion
Help PM and ENG envision the impact on user experience
Highlight
Impact the new strategy of scheduling in WebEx meeting system
Refresh the desktop application panel for meeting management
ROLE: LEAD DESIGNER
LAUNCHED
Overview
One of the most interesting give away from user feedback is they have no idea how to use the WebEx productivity tools desktop panel. It looks more like a shortcut panel but useless.
However, the desktop app is more than that. I talked with the program manager and we started a design sprint to exploring new information hierarchy on the tool and refresh the look and feel.
Contribution
Identify the issue
Arrange the user test around the new design direction
Deliver the interaction solution for desktop application
Highlight
Get positive feedback from scheduling ratio in following month
Shifting the design direction from scheduling plug-in to a WebEx meeting system desktop application.
WebEx Meeting/Event/Training Center
Initial the concept of personal room in WebEx meeting center
ROLE: CO-DESIGNER
LAUNCHED
Overview
We received a lot of complaining around how difficulty it is to join a WebEx meeting. Not related with the audio or video connection, but almost around it takes 5 more minutes to find the invitation email.
In this project, I explored different solutions around how to simplify the joining experience and help come up concept of personal meeting room.
Contribution
Identify the issue
Identify the critical user journey we should covered from joining experience
Highlight
Impact other competitors with similar concept with our design released
Haptic
Create the haptic solution for mobile operation system
ROLE: CO-DESIGNER FOR SYSTEM, LEAD DESIGNER FOR PRODUCT
LAUNCHED
Overview
Haptic is a new world for interaction. It's a combination of UI interface and touch experience.
As a lead designer, I did a series of experiments with the team to evaluate the haptic experience and applied the refined haptic system into multiple mobile hardwares.
I also shared the experience and knowledge with designers in LG to help set up their haptic design system.
Contribution
Identify the issue
Establish the haptic experience with experiments
Shared the knowledge to set up their design system.
Highlight
Set up the haptic experience system for mobile device